Terms & Conditions

 

General

These Terms and Conditions explain the conditions of access to the services offered on this Website, to which the User is automatically linked at the time of creating an account. By clicking the “Sign up” button, the User clearly states that he/she has read, understood, and agreed to be bound by these Terms and Conditions. Moreover, the confirmation of payment of a subscription plan to the services offered through this Website automatically confers the User to the status of the Customer. 

The Company reserves the right to update these Terms and Conditions, under new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, as soon as they are published on this Website.

These Terms and Conditions are permanently available on the present Website so that you can consult them at all times.

For any doubts or questions related to these Terms and Conditions you can contact us through our Customer Service: info@make-cv.com.

 

Description of Services

This Website offers its Users and/or Customers the following services:

   ► Access to specialized content, tooltips, and services about the creation of professional documentation such as a resume, cover letters, and/or an online profile, etc.

   ► 24/7 English Customer Service which can be contacted by different means: info@make-cv.com, check the “Customer Service” section of these Terms and Conditions.

Please note that the User and/or Customer is the sole owner and responsible party for the professional documents, personal data, and/or private information that he/she creates, edits, incorporates, and/or stores on this Website. In this sense:

   ► The User and/or Customer is the only one responsible for guaranteeing the lawful, truthful, and updated, and complete personal data and private information included in the professional documents created and, where appropriate, shared with third parties.

   ► The access by third parties other than the User and/or Customer to the said information and/or documents will be carried out under the supervision and exclusive responsibility of the User and/or Customer, excluding the Company, its business partners, and/or services providers from any liability in this regard.

In addition to the above, please be informed that under no circumstance does the company review, control, edit, monitor the professional documentation created by the User and/or Customer to verify that the data provided is lawful, truthful, and updated, nor make profiles of Users and/or Customers based on the documents you have created or the job offers and/or online courses you have consulted.

 

Access to Services and Registration

You can access and navigate this Website as a User or as a Customer, provided that you are an adult according to the laws and regulations of your birth or country of residence.

The User can navigate and explore the content and professional documents offered by this Website free of charge, without choosing a subscription plan. 

Furthermore, please note that if a user wishes to use the following services, they will be required to mandatorily first create a private account on this Website. In order to use the following services, the user does not need to choose a subscription plan:

   ► To complete and save the chosen document; 

   ► To choose documents from non-premium templates;

   ► To download the chosen document in PDF format;

   ► To navigate and check all information regarding the documents on our Website.

Moreover, if the user wishes to use the services below, they must first create a private account, and subsequently, choose between a subscription plan offered on our Website. Otherwise, the services stated below will not be available for the user:

   ► Downloading the document from premium templates in a PDF format;

   ► Use unlimited saving space

   ► Share your document online

Therefore, in order to benefit from the Services mentioned above, they will have to choose and pay one of the subscription plans offered:

   ► 3 days Starter

   ► 1 Month Pro

   ► 3 Months Premium

If you provide us with a third party’s data and/or information, no matter if they are an adult or a minor, you guarantee to us that (i) you have informed the data subjects about the purposes of processing his/her personal data and (ii) you have the data subject’s express consent to communicate us his/her personal data or the authorization of his/her parents or legal guardian to communicate his/her personal data to us, unless the data subject is a minor and you are his/her parent and/or legal guardian due to the common understanding that you can grant your consent to us to process the minor’s data by communicating it to us. 

For further information regarding how we process personal data, you can check our Privacy Policy.

 

Prices and Payments

The price and payment of the subscription plan to the services offered through this website chosen by the user will be governed by the information detailed in this section.

The Company reserves the right to update the costs of the subscription plans indicated at any time according to its business goals, strategy, and needs. The new costs will be effective immediately, as soon as they are published on this website, without prior notice to users and/or customers. However, the updated costs are not retroactive and therefore will not affect Customers who have already purchased a subscription plan before the update.

As explained in the previous section, if the user wants to use and decides to download the document in a PDF format from a premium template, he must: (i) create his/her private account on this website and (ii) select a subscription plan to the services offered.

All the subscription plans have a cost of an “initial trial period fee” and a “membership fee”; the latter will be automatically applied unless the customer cancels their subscription plan during the established cancellation periods:

   ► 7 Days Starter – Initial trial 7 days period for a fee of 0,70€. After the user has received the payment confirmation email, one-month membership of 19,95€ until canceled.

   ► 14 Days Pro – Initial trial 14 days period for a fee of 5,95€. After the user has received the payment confirmation email, one-month membership of 19,95€ until canceled.

   ► 30 Days Premium - Initial trial 30 days period for a fee of 9,95€. After the user has received the payment confirmation email, one-month membership of 19,95€ until canceled.

Once the payment has been made, we will send you a payment confirmation email that explains the details and conditions of the subscription plan chosen and how to cancel it. In this regard, please be aware that if you want to avoid the “membership fee” being applied you must cancel your subscription plan before the “initial trial period” elapses. The “membership fee” will be automatically charged to the same payment method used to pay for the “initial trial period”.

When unsubscribing from subscription plans, customers must contact our customer service team (via one of the means of contact noted at the end of these terms and conditions) or by accessing his/her private account and selecting the corresponding option to cancel.

Please note that the debit/credit card used in the payment must be yours and you must be the legitimate holder of it. Therefore, the company will not assume any responsibility in case you are not the holder or legitimate holder of the card since this circumstance is beyond our reasonable control. However, if necessary, the company will provide appropriate cooperation to the customer and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit/credit card used to make payment of the services offered.

Credit cards may be subject to checks and authorizations by the issuing bank. If the said entity does not authorize the intended payment, the company will not provide the services and will not assume any type of responsibility for the lack of provision of our services.

As long as the user wishes to continue accessing our services, they must keep their payment information up to date. Otherwise, we reserve the right to cancel the user’s chosen plan and private account without prior notice, ceasing the services immediately. If your card has been blocked/declined/expired, we will be unable to process your payment and, therefore, our services will not be rendered. For any financial problems you might be experiencing, please contact your bank.

Additionally, the transaction, depending on the origin of the user’s transactions, the payment method used, and the origin of the payment method may be subject to applicable fees for currency exchange or price differences, due to exchange commissions. The Company is not responsible for any commission for currency exchange or surcharges and will not give any compensation or refund for any surcharges imposed by your bank or card issuer. The only accepted payment methods are credit or debit cards.

Despite having the correct internal security protocols regarding fraudulent use of payment methods, in no case, can we assume responsibility for the user’s lack of security measures in connection with the custody of the customer’s payment credit/debit card and security keys and/or passwords? We will not be responsible for fraudulent use, although we will make our best efforts to avoid this situation from occurring.

 

Merchant of Record

The Merchant of Record will make and manage the collection of the total costs of the subscription plan selected by the customer and, where appropriate, will approve and issue a refund.

Furthermore, the merchant of record will issue the invoice for the charges made, when required by the customer. The invoice request must be made to our customer service team. The customer expressly authorizes the merchant of record to send us the invoice in an electronic format, although you can also indicate to our customer service team if you wish to receive a printable invoice, in which case we will send it in this format to the email address that you provide us with.

The merchant of record has put in place the maximum measures to ensure the reliability and security of communications and interactions between the customer and this website in a completely secure manner. In this regard, please note that the card data is transmitted directly through a secure connection to the information systems of our payment service providers. Therefore, we do not have access to or store your complete credit or debit card data.

 

The Cancellation of Subscription plans – Withdrawal Right

Each subscription plan offered has a different period of cancellation, as explained in the “Price and Payments” section of these Terms and Conditions.

The cancellation period starts on the date that the customer receives the payment confirmation email of the subscription plan selected.

In order to avoid the automatic application of the “membership fees” of the subscription plan selected, the Customer should cancel his/her subscription before the cancellation period applicable to his /her plan elapses.

Cancellation requests after the cancellation period have expired only entail the deletion of the customer’s private account on this website and the blocking of the customer’s file in our information systems to prevent new charges of the monthly “membership fees” of the subscription plan purchased by the customer.

Customers may unsubscribe from their subscription plan by accessing his/her personal account and selecting the corresponding option or by contacting our customer service team. In this regard, please be informed that our customer service may require you to provide certain information to verify your identity as our Customer.

We reserve the right to decide, at our discretion, if a refund to a customer is made as an exception to the cancellation policy explained above. Said refund will be evaluated when a customer requests it together with the cancellation of his/her subscription plan and said request is made after the expiration of the cancellation period of the plan selected.

Please note, that if an exceptional refund is approved, the transfer will be made to the same method used to pay the subscription plan selected and a refund confirmation email will be sent to the customer as soon as the refund has been issued.

If you need any further information about our cancellation policy, please contact our customer service team.

 

Exclusion of Responsibility

Under the “Description of Services” section of this Terms and Conditions, the Company will not assume any responsibility for the following circumstances that are beyond our reasonable control:

   ► The website will not be responsible for the updating, accuracy, veracity, or legality of the information within any documents stored by users, nor for its use through the website.

   ► The company will not be held responsible for the quality, accuracy, reliability, sincerity, integrity, or availability of the professional documentation created by the user and/or customer and sent to the third-party employers, as it is beyond our reasonable control.

   ► The website does not guarantee the quality or appropriateness of the uploaded, consulted, or stored files that will, in any case, be the responsibility of the user, and the company shall not be liable for direct, indirect, consequential, or incidental damages arising from non-attributable uses.

   ► The website is not involved in transactions or exchanges of information between the companies that provide online courses or job positions on the site and users and/or customers, and resultantly, the company, can not be held responsible for the third party provision of services, information on their website or shown on ours or their advertisements. 

Likewise, please be aware that the Company will not be held responsible if:

   ► If you provide us with a third party’s data without their prior express consent, such as when creating a CV for a third person.

   ► If you provide us with the personal data of a minor and you are not his/her parent and/or legal guardian and/or that you have not obtained the authorization of his/her parents or legal guardians to communicate the minor’s data with us.

   ► If you are a minor and you have included and/or provided your data to this website or have communicated it to a third party’s and/or employer’s website(s) without the prior express written consent of your parents or legal guardians.

The user and/or customer will respond to the company and/or to corresponding third parties for any damages that could be caused as a result of the breach of his/her commitments and/or obligations set for in the present Terms and Conditions.

 

Customer Service

We have 24/7 English customer service to facilitate communication between you and our company. Our customer service will take care of your inquiries, suggestions, complaints, and/or claims regarding the services we offer through this website, and where appropriate, manage the cancellation requests received.

You can contact our customer service team via the following means: info@make-cv.com or via the contact form https://make-cv.com/contact/

Be aware, we carefully process each question/email, so we will respond to you in the shortest time frame possible and, in any case, within the deadline established by the applicable laws and regulations.

 

Applicable Legislation and Jurisdiction

In the case of controversy or disagreement between the customer and the company arising from these Terms and Conditions, both parties agree to submit their resolution, at their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent courts and tribunals of the place of residence of the customer.

The nullity, total or partial, of any of the provisions of these Terms and Conditions, will not affect the validity of the other provisions. These Terms and Conditions shall be governed by the laws of the EU. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of Slovakia. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing waived by our Company or legal prescription of the action, that in each case corresponds to the applicable current legislation.

CVO Solutions s. r. o
Karpatské námestie 7770/10A
831 06 Bratislava
Slovakia
VAT: SK2121510666