Customer Service Representative resume example
A customer service resume wins on speed, quality scores and calm under pressure. Show volume and the result of your work.
Skills to list
- Phone and chat support
- Zendesk or Intercom
- Conflict resolution
- Order and refund handling
- CRM
- Typing speed
- Product knowledge
- Escalation
List only the skills you have. Use the same words as the job post so applicant tracking systems can match them.
Example bullet points
- Handled 70 chats and calls a day with a 96% customer satisfaction score.
- Cut average handle time from 9 minutes to 6 by building a macro library for common issues.
- Resolved 88% of tickets on first contact.
- Trained 12 new agents on the refund policy and the help desk tools.
- Wrote 30 help-centre articles that reduced repeat tickets on billing.
These are sample lines. Replace the numbers and tools with your own. Never claim a result you did not deliver.
Tips
- Quote your real scores: CSAT, first-contact resolution, handle time.
- Name the tools. Hiring teams filter on them.
- Show one case where you turned an unhappy customer around.
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